"Every person's map of the world is as unique as their thumbprint. There are no two people alike. No two people who understand the same sentence the same way... So in dealing with people, you try not to fit them to your concept of what they should be."
-- Milton Erikson
I learned about the renowned Hypno-therapist Milton Erikson years ago from Tony Robbins and read a lot of his work and impact in the field of hypno-therapy. Whether you know it or not we are all in the communication game either with our family, friends, co-workers and clients and understanding that no two people understand the same sentence the same way is important that just because you said something doesn't mean the other person understood it the way you wanted to convey it. So we need to understand others first and then attempt to be understood. We need to constantly check in to make sure we are indeed being received the way we are trying to communicate.
-- John Duffy